Twin Pond Produce
Help & Support
The fastest way to reach us about an order is to call the farm — a person picks up.
Twin Pond Farm
Common questions
- How do I change or cancel an order?
- Call us before your pickup time and we’ll sort it out. Nothing is charged in the app — you pay at pickup, cash or check — so there’s never a refund to chase.
- Where are my past orders?
- Sign in with your mobile number and open My Orders.
- I’m not getting the sign-in code.
- Codes come by text to U.S. mobile numbers. Double-check the number and try again in a minute; if it still won’t arrive, call us and we’ll take your order by phone.
- How do I stop the weekly menu texts?
- Reply STOP to any of them. That’s it.
Looking for our privacy policy? It’s here.